Privacy Policy

1. Introduction

Renters Rights ("we", "us", "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

2. Information We Collect

2.1 Information You Provide

• Account Information: Email address, name, and authentication data (via Clerk)
• Lease Documents: PDF, image, or document files you upload for analysis
• Location Information: City and state information you provide
• Payment Information: Processed by Stripe (we do not store credit card details)

2.2 Automatically Collected Information

• Log data (IP address, browser type, pages visited)
• Device information
• Usage data and analytics
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your information to:

• Provide AI-powered lease analysis
• Process your uploaded lease documents
• Generate analysis reports
• Process payments
• Send service-related communications
• Improve our Service and AI models
• Detect and prevent fraud
• Comply with legal obligations

4. AI Processing and Third-Party Services

IMPORTANT: Your lease documents are processed using third-party AI services, including but not limited to:

• Anthropic (Claude AI)
• OpenAI (GPT models)
• Google Cloud Vision (OCR)
• Other AI and cloud services

By using our Service, you acknowledge and consent to your lease documents being transmitted to and processed by these third-party AI services. While we use industry-standard security measures, we cannot guarantee the security of data processed by third parties.

Data Retention by AI Providers: Third-party AI services may retain your data according to their own privacy policies. We recommend reviewing the privacy policies of Anthropic, OpenAI, and Google before using our Service.

5. Data Storage and Security

We use Supabase and other cloud services to store your data. While we implement reasonable security measures, including encryption in transit and at rest, we cannot guarantee absolute security. You acknowledge that:

• Internet transmission is never completely secure
• Unauthorized access, hardware failure, or other factors may compromise data
• You upload lease documents at your own risk
• We are not liable for unauthorized access to your data

6. Data Retention

We retain your lease documents and analysis results for as long as your account is active or as needed to provide services. You may request deletion of your data at any time, but we may retain certain information as required by law or for legitimate business purposes.

7. Sharing Your Information

We may share your information with:

• AI Service Providers: To process your lease documents (Anthropic, OpenAI, Google)
• Authentication Provider: Clerk for account management
• Payment Processor: Stripe for payment processing
• Hosting Providers: Vercel, Supabase for infrastructure
• Analytics Providers: To understand usage patterns
• Legal Authorities: When required by law or to protect our rights

We do NOT sell your personal information to third parties for marketing purposes.

8. AI Training and Model Improvement

We may use anonymized and aggregated data from lease analyses to improve our AI models. This may include:

• Training and fine-tuning our AI systems
• Improving analysis accuracy
• Developing new features

We take steps to anonymize and aggregate this data to protect your privacy, but you acknowledge that complete anonymization may not always be possible.

9. Sensitive Information in Leases

WARNING: Lease documents often contain sensitive personal information including:

• Full names and signatures
• Social Security numbers
• Bank account information
• Home addresses
• Phone numbers and email addresses
• Financial information

By uploading your lease, you acknowledge that this sensitive information will be processed by our Service and third-party AI providers. We recommend redacting highly sensitive information (like SSNs) before uploading, though this may affect analysis quality.

10. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Object to processing of your information
• Request data portability
• Withdraw consent (where applicable)

To exercise these rights, contact us at privacy@rentersrights.app

11. Cookies and Tracking

We use cookies and similar tracking technologies for authentication, analytics, and service functionality. You can control cookies through your browser settings, but disabling cookies may limit functionality.

12. Children's Privacy

Our Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

13. International Data Transfers

Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws. By using our Service, you consent to such transfers.

14. California Privacy Rights (CCPA)

California residents have specific rights under the CCPA, including the right to know what personal information we collect and the right to request deletion. Contact us to exercise these rights.

15. GDPR (European Users)

If you are in the European Economic Area, you have rights under GDPR including access, rectification, erasure, and data portability. Our legal basis for processing is your consent and contractual necessity.

16. Data Breach Notification

In the event of a data breach that affects your personal information, we will notify you as required by applicable law. However, we are not liable for damages resulting from unauthorized access to your data.

17. Changes to Privacy Policy

We may update this Privacy Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of the Service after changes constitutes acceptance.

18. Contact Us

For privacy-related questions or requests:
Email: privacy@rentersrights.app